1. Order Processing
All orders are processed within [1–2 business days] after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation message (via email, SMS, or WhatsApp) once your order has been received and again once it has shipped.
2. Delivery Locations & Timeframes
We currently deliver to the following locations:
- Within Kaduna: [1–3 business days]
- Other states in Nigeria: [3–7 business days]
- International orders (if applicable): [7–21 business days]
Delivery times are estimates and begin from the date of shipping, not the date of order. Delays may occur due to courier logistics, weather, public holidays, or address/verification issues.
3. Shipping Fees
Shipping fees are calculated based on your delivery location, order weight/size, and the courier used, and will be displayed at checkout before payment is completed.
- Kaduna (within): calculated at checkout
- Other states: calculated at checkout
- Free shipping: [only applicable during promos and campaigns]
4. Order Tracking
Once your order ships, you will receive a tracking number (where the courier provides one) or an update on expected delivery. For updates on your order status, please contact us using the details below.
5. Fragile & Special Items
Jewelry, skincare, glassware/ceramics, and similar fragile items are carefully packaged to minimize damage in transit. Please inspect your package upon delivery and report any visible damage to the courier and to us immediately, ideally with photos.
6. Failed or Delayed Delivery
If a delivery attempt fails because you were unreachable or the address provided was incorrect/incomplete, additional delivery charges may apply for a re-attempt. Please ensure your delivery address and phone number are accurate at checkout.
7. Order Pickup
Local pickup may be available for orders within [Kaduna]. If you’d like to arrange pickup instead of delivery, please contact us before or immediately after placing your order.
8. Change of Address
If you need to change your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee changes once an order has already been shipped.
Contact Us
If you have questions about this policy, please contact us:
- Email: [chinocsuperstore@gmail.com]
- Phone / WhatsApp: [+234 916 419 4359]
- Business Address: [Shop A03, K-10 Plaza, No. 9 Abubakar Dangiwa Road, Narayi Highcost, Kaduna, Kaduna, Nigeria]