Return & Refund Policy

1. Our Promise

We want you to be happy with your purchase. If something arrives damaged, defective, or different from what you ordered, we will make it right through a replacement, exchange, or refund, subject to the conditions below.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Reported within [3–7 days] of receiving the item
  • Unused, unworn, and in its original condition
  • In the original packaging, with tags/seals intact where applicable
  • Accompanied by proof of purchase (order number or receipt)

3. Non-Returnable Items

For hygiene and safety reasons, the following categories cannot be returned once opened, used, or removed from sealed packaging:

  • Skin care products (face masks, creams, lotions, lip products)
  • Make-up (lipstick, eyeliner, and similar products)
  • Perfumes and fragrances
  • Wigs and hair products, once removed from packaging
  • Earrings and other pierced-jewelry items, for hygiene reasons
  • Items marked as final sale or clearance

This does not affect your right to a replacement or refund if the item you received is damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within [48 hours] of delivery with your order number and clear photos/videos of the item and packaging. We will arrange a replacement, exchange, or refund at no extra cost to you.

5. How to Request a Return

  1. Contact us via email, phone, or WhatsApp with your order number and reason for the return.
  2. We will confirm eligibility and provide instructions for returning the item (if applicable).
  3. Once we receive and inspect the returned item, we will notify you of the outcome (approval or rejection).
  4. Approved refunds are processed as described in Section 6 below.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method or as store credit/bank transfer, within [5–10 business days].

  • Original shipping fees are non-refundable, except where the return is due to our error.
  • Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect.

7. Exchanges

We are happy to exchange an item for a different size, color, or product of equal value, subject to availability. Please contact us to arrange an exchange.

8. Cancellations

Orders may be cancelled for a full refund if the request is made before the order has been shipped. Once an order has shipped, it can no longer be cancelled but may be eligible for return under this policy.

Contact Us

If you have questions about this policy, please contact us:

  • Email: [chinocsuperstore@gmail.com]
  • Phone / WhatsApp: [+234 916 419 4359]
  • Business Address: [Shop A03, K-10 Plaza, No. 9 Abubakar Dangiwa Road, Narayi Highcost, Kaduna, Kaduna, Nigeria]