1. Introduction
Chinoc Superstore (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and your rights regarding your data.
2. Information We Collect
We may collect the following categories of information when you interact with our Site:
- Contact details: name, email address, phone number, delivery address
- Order information: items purchased, order history, payment status
- Payment information: processed securely by our payment partners; we do not store full card details
- Technical information: IP address, browser type, device information, and cookies/analytics data
- Communications: messages you send us via email, phone, WhatsApp, or social media
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your order, promotions, or customer service inquiries
- Improve our Site, products, and customer experience
- Detect and prevent fraud or misuse of the Site
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data on the basis of: your consent (e.g., for marketing communications), the necessity of processing to fulfill a contract with you (e.g., processing an order), and our legitimate business interests (e.g., fraud prevention, service improvement), consistent with the Nigeria Data Protection Act 2023.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Delivery/courier partners, to fulfill your order
- Payment processors, to complete transactions
- Our e-commerce platform provider, to operate the Site
- Regulatory or law enforcement authorities, where required by law
6. Cookies & Tracking
Our Site may use cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve functionality. You can control cookies through your browser settings.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
To exercise any of these rights, please contact us using the details below.
10. Children’s Privacy
Our Site is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this policy, please contact us:
- Email: [chinocsuperstore@gmail.com]
- Phone / WhatsApp: [+234 916 419 4359]
- Business Address: [Shop A03, K-10 Plaza, No. 9 Abubakar Dangiwa Road, Narayi Highcost, Kaduna, Kaduna, Nigeria]
If you are not satisfied with our response, you may also contact the Nigeria Data Protection Commission (NDPC) for further assistance.