FAQs

Chinoc Superstore brings your everyday favorites together in one place. You can shop clothing and fashion, bags, perfumes, jewelry, skincare, makeup, wigs and hair products, electronics and phone accessories, novels, and more.

Browse our shop and select the product you want. Choose your preferred options where applicable, add the item to your cart, and proceed to checkout. Enter your delivery information and complete payment to confirm your order.

We currently deliver within Kaduna and to other states across Nigeria. Delivery availability and charges depend on your location and order details.

Orders are generally processed within 1–2 business days after payment confirmation. Delivery within Kaduna typically takes 1–3 business days, while deliveries to other Nigerian states generally take 3–7 business days. Delivery times can vary because of courier delays, weather, public holidays, or address issues.

Delivery fees depend on your location, the size or weight of your order, and the courier used. Your applicable delivery fee will be displayed at checkout before you complete payment.
We also run free-delivery promotions from time to time. Check our website for current offers.

Yes. Once your order has been shipped, you may receive a tracking number when the courier provides one. You can also contact our customer care team for an update on your order.

Please contact us as soon as possible if you need to change your delivery address. We cannot guarantee an address change once your order has already been shipped.

Yes, eligible items may be returned or exchanged according to our Return & Refund Policy. Items generally need to be unused, unworn, in their original condition and packaging, with proof of purchase.

Some products cannot be returned once opened or used for hygiene and safety reasons. These include certain skincare and makeup products, perfumes, wigs and hair products, and pierced jewelry such as earrings.

Please contact us promptly if you receive an item that is damaged, defective, or different from what you ordered. Include your order number and clear photos or videos of the item and packaging. We will review the issue and, where applicable, arrange a replacement, exchange, or refund.

Orders may be cancelled for a full refund if you contact us before the order has shipped. Once an order has shipped, cancellation is no longer available, although the item may qualify for a return under our return policy.

Local pickup may be available for orders within Kaduna. Contact us before or immediately after placing your order if you prefer pickup instead of delivery.

For the fastest response, you can chat with us on WhatsApp between 9 AM and 8 PM. You can also email us at chinocsuperstore@gmail.com.
WhatsApp: +234 916 419 4359
Email: chinocsuperstore@gmail.com